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IMPROVED ACCESS APPOINTMENTS

 

Extra appointments are available at GP Surgeries across NEGG

 

GP appointments are also available

at one NEGG Surgery

Monday to Thursday

4.00 pm and 8.00 pm
Monday & Tuesday Churchdown Surgery
Wednesday Alney Practice
Thursday Longlevens Surgery

And

 

At Gloucester Health Access Centre

Friday

4.00pm and 8.00pm

Saturday Morning

9.00 am to 1.00 pm

 

Our aim is to make it easier and more convenient for patients to see a GP by providing more appointments at certain surgeries across the area. These will be known as Improved Access Appointments. Patients can book to be seen regardless of which Surgery they are registered at. These appointments can only be offered to patients registered with one of the NEG Improved Access Surgeries.

All appointments need to be pre-booked, either in advance or on the day. This is NOT a walk in service and does not replace the service provided by our local Minor Injuries Unit or A&E.

How to Book an Improved Access Appointment

Ring your GP Surgery as normal. Your surgery will offer you an appointment based on what is available. If you choose an Improved Access Appointment, the reception staff will tell you where the clinic is being held and the times of the available appointments. If this is convenient an appointment will be booked for you.

It is very likely the appointment will not be with your usual GP, and the GP you see will be from another surgery. You will be asked for your consent for your medical record to be accessed by the GP you see. Information about your consultation will be entered into your record and your usual GP will be able to see this.

The reception staff will ask you for a brief indication of why you want to be seen. This is not because they are being intrusive, but in some cases it may be better for you to see your own GP or other health professional and they are simply trying to ensure the most appropriate appointment is booked for you. This is to avoid wasting your time and to allow these Improved Access appointments to be used to maximum advantage for all NEG patients.

Who can be seen at an Improved Access Clinic

These appointments are for anyone with a new problem, such as tonsillitis or an ear infection, or with a long-term condition that has become worse, e.g., a chest/respiratory condition that has become worse and needs treating urgently.

If you have already seen your own GP about a problem, or you have a long-term condition and are currently receiving treatment, it may be more appropriate for you to see your own GP who already knows about your condition and any tests/treatments you have received. Your Surgery staff will be able to advise when you book.

Consent to access your Medical Record

To treat you appropriately, the GP you see will need access to your medical record and you will be asked for your consent to this when booking. When you arrive for your appointment, you will again be asked for consent to your record being accessed. If you have changed your mind and do not give your consent, then we will not be able to see you and you will need to re-book to be seen at your own Surgery.

Attending for your Improved Access Appointment

The Improved Access clinics are staffed by GDOC GPs, but it is very unlikely you will see your own GP. It would be very helpful if you could bring with you a list of any medication you take, and for you to have a clear idea of your current problem. It may help to write your concerns down beforehand. Full details of your consultation will be added to your medical record and your own GP will be able to see this.

Please arrive on time or a little early for your appointment. If you are late you will not be seen.

Further Investigations

Following your consultation, if you need to have further investigations such as blood tests or x-rays, or you need to be referred to a Specialist at the Hospital, this will be done and your usual GP will be aware of the referral.

If you need to take medication for your condition, such as antibiotics, you will be given a paper prescription which you can then take to any Pharmacy to be fulfilled.

After your Appointment

If you have any further concerns or feel you need to be seen again, you should contact your own GP Surgery. Your first point of contact should always be your own GP Surgery who will be able to help you.

Complaints

If you need to make a complaint about the NEG Improved Access service, please do so by contacting your usual Surgery who will advise you of their complaints procedure.

 

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