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Practice Management

Mrs Gill Hawlins (f)

Gill Hawlins

I am responsible for efficient administration and organisation of the practice. The aim is to provide friendly personal health care for your and your family. We strive hard to maintain high standards of care and strong customer service. 

I am married with one daughter and have been with the Surgery since 2001 having come from a customer service, audit, financial services and banking background.

My main aim is to provide patients and visitors alike with a pleasant experience and access to excellent health care here at Longlevens.

Our patient surveys provide us with an excellent measure on how we are doing and I am pleased to report that in all areas from access on the telephone or approachability of staff we score above or average - a real achievement.

I am generally available each day should you need to speak with me about any aspect of Surgery life more specifically related to the administration of the practice.  If I cannot see or speak to you immediately please make it clear to the Reception team that you would welcome a discussion with me and I will try my best to schedule some time for you.  

If the matter is more of a clinical nature it would be better to discuss with your usual Dr as I am not clinically trained.

Suggestions and comments are always very welcome.

Administration

At Longlevens we have been a paper light surgery since 2003 which actually means all your medical records are held electronically and any correspondence to do with you health will be held on securely on our computer in house.

We have a small team who deal with the day to day data recording and recall.  A very responsible job and one that requires great concentration and accuracy.

Mrs Sue Chisholme

Admin Co-ordinator 

Sue joined the team October 2012 and has recently moved to a more admin centred role

Mrs Sheena Trump (f)

Sheena is responsible for the clinical coding and other data entry areas within the practice.

Reception

Mrs Tracey Saunders (f)

Lead Receptionist

Tracey has recently moved to the role of Lead Receptionist and will support the current team.  If you have any queries that you need to discuss with the practice Tracey can be contacted most days but if needed the Practice Manager Mrs Hawlins is also contactable normally a message may be left and she will return your call.

Secretaries

Mrs Jacqui Longley

Jacqui deals with referrals to hospital and assists the doctors and Practice Manager with administration.

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