Longlevens Surgery has been providing Primary Care services at the site on Church Road since 1990.  It is a long established training practice and we are very committed to providing a caring and supportive environment for all our patients.

We undertake to:

• Treat you with respect and courtesy at all times
• Provide you with advice and treatment in a timely manner
• Help you make decisions about your health by treating you as an equal
• Discuss what treatment is available and refer you on to other experts where necessary
• Act as your advocate and guide through health and social services
• Maintain confidentiality in what we discuss and the records we keep on your behalf
• Keep up to date with developments in health care by continuing to learn

In return we ask you to:

• Keep your appointment, or let us know as soon as possible if you can’t attend
• Only use the out-of-hours services for urgent conditions which can’t wait until the next day or over the weekend.
• Please be kind to our staff! They do their best for you and respond very well to “please” and “thank you”
• Let us know if you have any suggestions or cause for complaint as soon as possible
• Let us know when we have done well

Our Values

• We give our best at all times
• Providing patients with the respect and compassion they may need
• We will provide a full range of services whilst maintaining a health promoting environment

Respect

• Our staff will treat you with courtesy at all times
• We will try to understand your needs and develop ways to help if this changes
• Treat you as we wish to be treated ourselves
• Everyone will be treated as an individual
• Those that need more of our time we aim to support them especially the elderly or vulnerable

Working together/Integrity

• We are a team and regular feedback is essential if we are continue to provide a high level of care
• We value our team and each has a contribution to make
• A supportive environment to grow as a person
• We actively encourage our staff to help and support our patients when needed
• We will speak the truth and if we do something wrong we will tell you and learn by putting it right
• We are continually changing in this very challenging environment but we are adaptable and will always try our best.