Telephone recording privacy notice

Longlevens Surgery, Church Road, Gloucester is responsible for this service.

Why we process your information

We may record telephone calls you make to the Surgery to:

  • check for mistakes
  • train staff
  • prevent, detect, investigate and prosecute fraud
  • help plan and make improvements to NHS services

We do this in the interests of offering a good service to our patients and to protect you and ourselves.

If you object to this, you will need to end the call when you are told that calls may be recorded. Alternative methods of communication are available.

Sometimes, calls may not be recorded if:

  • there’s a technical fault with the telephony system
  • a care navigator is using equipment which does not let calls be recorded

Your information will not be transferred outside the UK or European Economic Area.

Sharing your call recording

Your information may be shared with other organisations if they have a legal right to it.

How long we keep your call recording

We will delete call recordings up to 6 months after the call was made. This ensures that any subsequent investigations can be completed.  We have a right to delete calls before 6 months should the need arise.

Your rights

The information you provided will be managed as required by Data Protection law.

You have the right to receive a copy of the call recording.

You have the right to request that the call recording be deleted if you believe we are processing it for longer than necessary.