Skip to main content

Appointments

Please complete our online form with your details so we can assess your need and decide how we can best support you. The form should only take a few minutes to complete.

Request an appointment

The practice offers a very wide range of appointments and has several doctors for you to see. Every effort is made to see emergency cases the same day and for routine appointments to be available at the earliest possible time.

Sometimes you will not be able to see the doctor of your choice at the time you want if the doctor is away or already fully booked. On these occasions you are welcome to make an appointment with another doctor.

Demand for appointments always exceeds supply and we have developed our access and appointments systems to improve services and meet our access targets set by the Department of Health.

Urgent appointments

To request an urgent appointment for today (Monday to Friday) during opening times:

  • Use the Rapid Health service
  • If you do not have online access, phone us on 01452 522695 or attend the practice in person

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

To request a routine appointment in advance during opening times:

  • Use the Rapid Health service
  • If you do not have online access, phone us on 01452 522695 or attend the practice in person

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Get medical advice from a nurse

To ask a non-urgent medical question:

We will respond within 2 working days during opening times.

Our appointment system

The appointment types that we have are:

Urgent appointments

For patients who need to be assessed or seen the same day. Patients will be booked a face-2-face consultation

When you telephone the surgery, and you require urgent treatment, we will offer you a face-2-face consultation where a duty on call clinician will discuss your symptoms with you.

Please note that we do not offer a walk in service for urgent treatment. This is because we cannot guarantee a time that you will be seen by our on call GP as they may be making an emergency home visit or dealing with urgent patients already. We also have a duty of care to our patients in the waiting room; it may be that you have an infectious/contagious disease, and we must follow set guidelines to quarantine patients, so please stay at home and contact us for advice using the online form.

Please note urgent/emergency appointments are offered for the time frame that you call in. E.g. if you call in the morning, we are unable to offer you an urgent appointment in the afternoon.

Routine appointments

Suitable for those patients with non urgent needs or those requiring ongoing treatment. These appointments are available to book in advance either by using our online services or by calling into the surgery if you are unable to use our online services

Same day appointments

We do not offer routine appointments on the same day, these are held for urgent/emergency bookings.

If you feel you need to be seen the same day please complete an online form. you will be asked for details about your symptoms (please note all practice staff are bound by patient confidentiality).

Please note urgent/emergency appointments are offered for the time frame that you call in. E.g. if you call in the morning we are unable to offer you an urgent appointment in the afternoon.

Speak to a doctor

You can speak to a doctor as an emergency triage as detailed above or a planned face-2-face consultation.

Nurse or healthcare assistant appointments

Our team of nurses and healthcare assistants have many different types of appointments. To arrange an appointment please telephone the surgery and speak to the reception team who will know how long each appointment will take and can book the correct amount of time for you.

Enhanced access service

Find out more about our enhanced access service page.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Home visits

Patients are generally seen at the surgery, but between the hours of 8am and 6:30pm patients may be seen at home if a home visit is considered necessary because of the patient’s medical condition. A doctor will ring you before a visit to establish the urgency of your visit.

Please call the surgery before 10:30am to request a home visit if at all possible, in order to help in the planning of the visits after morning surgery.

Training

The practice is involved in teaching nursing students and medical students, and on occasions school students on work experience. Patients may be approached for consent for these students to sit in on consultations, and are free to decline if this is felt inappropriate.

Enhanced access appointments

Extra appointments are available at GP Surgeries across North and South Gloucester PCN.

GP appointments may be available across Churchdown, Longlevens, Hucclecote, Brockworth and Alney practices after 6:30pm Monday to Friday and Saturday mornings.

All appointments are pre-bookable only this is not a walk in service. Normal reception is also not available we are only able to deal with booked patients

Our aim is to make it easier and more convenient for patients to see a GP by providing more appointments at certain surgeries across the area. These will be known as enhanced access appointments. Patients can book to be seen regardless of which Surgery they are registered at.

All appointments need to be pre-booked, either in advance or on the day. This is not a walk in service and does not replace the service provided by our local minor injuries unit or A&E.

Consent to access your medical record

To treat you appropriately, the GP you see will need access to your medical record and you will be asked for your consent to this when booking. When you arrive for your appointment, you will again be asked for consent to your record being accessed. If you have changed your mind and do not give your consent, then we will not be able to see you and you will need to re-book to be seen at your own surgery.

Further investigations

Following your consultation, if you need to have further investigations such as blood tests or x-rays, or you need to be referred to a specialist at the hospital, this may be referred back to your own GP.

If you need to take medication for your condition, such as antibiotics, you will be given a paper prescription which you can then take to any Pharmacy to be fulfilled.

After your appointment

If you have any further concerns or feel you need to be seen again, you should contact your own GP surgery. Your first point of contact should always be your own GP surgery who will be able to help you.

Complaints

If you need to make a complaint about the  enhanced access service, please do so by contacting your usual surgery who will advise you of their complaints procedure.

FAQs

Who can be seen at an enhanced access clinic

These appointments are for anyone with a new problem, such as tonsillitis or an ear infection, or with a long-term condition that has become worse, e.g. a chest/respiratory condition that has become worse and needs treating urgently.

If you have already seen your own GP about a problem, or you have a long-term condition and are currently receiving treatment, it may be more appropriate for you to see your own GP who already knows about your condition and any tests/treatments you have received. Your Surgery staff will be able to advise when you book.

What sort of problems are suitable?

These appointments are suitable for people with medical problems that are new such as tonsillitis or that have got worse, for example someone with COPD (also known as emphysema) who may have a chest infection that needs treating quickly.

Are there problems that are not suitable?

Usually, if you have already seen your own GP about a problem, or the appointment is about a long-term medical condition, it would be more appropriate if you continue to see your own GP who already knows about your condition, including tests and treatments that you have received.   There are some exceptions – for example, if your long term condition, such as COPD or asthma, has temporarily got worse due to a chest infection, these appointments will usually be able to help.  When you ring your GP surgery, the doctor or nurse who speaks to you will be able to advise whether it is suitable for you.

Do these clinics have access to my medical records?

At the moment, some clinics will have and some will not have access to full medical records. We hope that this will soon change and that all clinics will shortly be able to access your records if you give them permission to do so.  Please bring a list of the medication you take to your appointment.

Does my own GP know what has happened at my appointment?

When you come to a non practice clinic appointment, you will be asked if you are happy for a record of your appointment to be sent to your own GP.  Provided you say yes, a summary of the appointment will be sent to your own doctor

New data protection regulations (GDPR)

Under data protection regulations introduced on 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like to opt out of any future contact via text messaging, then please complete the form and indicate in the marked section.

Cancelling or changing an appointment

To cancel your appointment:

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Related information

Health A to Z

Sick notes

Test results

Page published: 5 May 2023
Last updated: 6 February 2026