Please complete our online form with your details so we can assess your need and decide how we can best support you. The form should only take a few minutes to complete.
The practice offers a very wide range of appointments and has several doctors for you to see. Every effort is made to see emergency cases the same day and for routine appointments to be available at the earliest possible time.
Sometimes you will not be able to see the doctor of your choice at the time you want if the doctor is away or already fully booked. On these occasions you are welcome to make an appointment with another doctor.
Demand for appointments always exceeds supply and we have developed our access and appointments systems to improve services and meet our access targets set by the Department of Health.
Urgent appointments
To request an urgent appointment for today (Monday to Friday) during opening times:
- Use the Rapid Health service
- If you do not have online access, phone us on 01452 522695 or attend the practice in person
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- Use the Rapid Health service
- If you do not have online access, phone us on 01452 522695 or attend the practice in person
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Get medical advice from a nurse
To ask a non-urgent medical question:
- Use the Rapid Health service
We will respond within 2 working days during opening times.
Nurse or healthcare assistant appointments
Our team of nurses and healthcare assistants have many different types of appointments. To arrange an appointment please telephone the surgery and speak to the reception team who will know how long each appointment will take and can book the correct amount of time for you.
Enhanced access service
Extra appointments are available at GP Surgeries across North and South Gloucester PCN.
GP appointments may be available across Churchdown, Longlevens, Hucclecote, Brockworth and Alney practices after 6:30pm Monday to Friday and Saturday mornings.
All appointments are pre-bookable only this is not a walk in service. Normal reception is also not available we are only able to deal with booked patients
Our aim is to make it easier and more convenient for patients to see a GP by providing more appointments at certain surgeries across the area. These will be known as enhanced access appointments. Patients can book to be seen regardless of which Surgery they are registered at.
All appointments need to be pre-booked, either in advance or on the day. This is not a walk in service and does not replace the service provided by our local minor injuries unit or A&E.
Cancelling or changing an appointment
To cancel your appointment:
- Use the Rapid Health service
- phone us on 01452 522695 during opening times
- follow the link on your email booking confirmation
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
Patients are generally seen at the surgery, but between the hours of 8am and 6:30pm patients may be seen at home if a home visit is considered necessary because of the patient’s medical condition. A doctor will ring you before a visit to establish the urgency of your visit.
Please call the surgery before 10:30am to request a home visit if at all possible, in order to help in the planning of the visits after morning surgery.
Training
The practice is involved in teaching nursing students and medical students, and on occasions school students on work experience. Patients may be approached for consent for these students to sit in on consultations, and are free to decline if this is felt inappropriate.
Enhanced access appointments
Extra appointments are available at GP Surgeries across North and South Gloucester PCN.
GP appointments may be available across Churchdown, Longlevens, Hucclecote, Brockworth and Alney practices after 6:30pm Monday to Friday and Saturday mornings.
All appointments are pre-bookable only this is not a walk in service. Normal reception is also not available we are only able to deal with booked patients
Our aim is to make it easier and more convenient for patients to see a GP by providing more appointments at certain surgeries across the area. These will be known as enhanced access appointments. Patients can book to be seen regardless of which Surgery they are registered at.
All appointments need to be pre-booked, either in advance or on the day. This is not a walk in service and does not replace the service provided by our local minor injuries unit or A&E.
Consent to access your medical record
To treat you appropriately, the GP you see will need access to your medical record and you will be asked for your consent to this when booking. When you arrive for your appointment, you will again be asked for consent to your record being accessed. If you have changed your mind and do not give your consent, then we will not be able to see you and you will need to re-book to be seen at your own surgery.
Further investigations
Following your consultation, if you need to have further investigations such as blood tests or x-rays, or you need to be referred to a specialist at the hospital, this may be referred back to your own GP.
If you need to take medication for your condition, such as antibiotics, you will be given a paper prescription which you can then take to any Pharmacy to be fulfilled.
After your appointment
If you have any further concerns or feel you need to be seen again, you should contact your own GP surgery. Your first point of contact should always be your own GP surgery who will be able to help you.
Complaints
If you need to make a complaint about the enhanced access service, please do so by contacting your usual surgery who will advise you of their complaints procedure.